0

Your Cart is Empty

Login Sign Up

At eHotAirBalloon, we are committed to delivering a smooth and enjoyable booking experience. However, we recognize that certain circumstances may necessitate changes to your hot air balloon booking. Please review our refund and cancellation policy below:

1. Flight Cancellations Due to Weather or Technical Issues:

• If a flight is canceled due to adverse weather conditions or technical issues, we will offer to reschedule your flight for the next available day or provide a full refund (100%).

2. Cancellations by the Customer:

• If you cancel your booking more than 24 hours prior to your scheduled flight, you will receive a 50% refund of the total amount paid.
• Cancellations made within 24 hours of the scheduled flight are non-refundable.

3. Rescheduling Policy:

• Should you need to reschedule your flight, please contact our customer service team as soon as possible. We will do our best to accommodate your request, subject to availability.

4. How to Request a Refund:

• To request a refund, please reach out to our customer support team at [Insert Contact Information] and provide your booking details. Refunds will be processed in accordance with the policy terms outlined here.

5. Refund Processing Time:

• Refunds for cash payments will be processed within 1 to 2 hours of approval.
• For online payments, the processing time will vary depending on the payment gateway used and may take a few additional days to reflect in your account.

Thank you for choosing eHotAirBalloon. We value your understanding and look forward to providing you with an unforgettable hot air balloon experience!